Question 1

Received a Damaged Product? Here's What to Do:

Accepted Answer

No need to fret. Just send us an email at saumyaagarwal1695@gmail.com along with pictures of the damaged product within 24 - 48 hours after receiving your order. We'll promptly assess the issue and offer you the choice of a replacement or a refund, whichever you prefer.

The entire amount will be reimbursed, and you can expect it to appear in your account within 7-10 business days from the date the refund is processed.

Question 2

What If I'm Unavailable to Receive My Parcel?

Accepted Answer

When it comes to delivering your order, our courier partner will try to contact you by phone call or SMS. It's important to answer calls from our courier partner to ensure the smooth delivery of your package.

Our courier partner will make a maximum of three delivery attempts. If they are unable to reach you after the third attempt, the parcel will be returned to us.

Once the parcel is returned to us, we will initiate an automatic cancellation of that order. Any payment you made for the cancelled order will be refunded using your original payment method.

Question 3

Received Only Part of Your Order?

Accepted Answer

Our goal is to send you all your products in a single package. However, if you find that a part of your order is missing, please reach out to us at saumyaagarwal1695@gmail.com within 10 days of receiving your order.

Provide us with the details of the missing product, and we will promptly investigate and resolve the matter as soon as possible.

Question 4

Tracking Indicates 'Delivered,' But No Package?

Accepted Answer

If your tracking link states that your package has been 'delivered,' yet you haven't received it, please follow these steps:

1. For residents of gated communities or apartment complexes, please conduct a thorough check at your gate or with your security team. Couriers often leave parcels in these areas due to certain restrictions.

2. If, after checking these locations, your order is still missing, kindly send us an email at saumyaagarwal1695@gmail.com within 24 hours of the delivery status mentioned in the tracking link. We will promptly contact the courier service to address the situation.

Please be aware that if you report this issue to us after the 24-hour window has elapsed, we may not be able to initiate an investigation with the courier service.

Question 5

How to Request an Order Cancellation?

Accepted Answer

To initiate an order cancellation, kindly reach out to us via email at saumyaagarwal1695@gmail.com.

Please note that we can only cancel orders that have not yet been processed by our shipping partner, meaning the order status must still be marked as unfulfilled.

Once the order has been processed or shipped, it becomes non-cancellable.

Question 6

When Will I Receive My Refund for the Cancelled Order?

Accepted Answer

Refunds for payments made via credit/debit card or net-banking will be reimbursed to the respective credit/debit card or net-banking account. Normally, the refund process takes approximately 7-10 business days.

It's important to understand that we rely on the credit card issuing bank to complete the refund to your account. We have control over releasing the funds from our end, but we have limited influence over any potential delays that may occur on the bank's side.

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Frequently asked questions